Terms & Conditions

General

  1. Upon acceptance of these terms, a binding contract is entered into between the customer and Shut It Solutions.
  2. Quotations provided by Shut It are valid for 14 days from date on Quote and may be subject to change after that time.
  1. Quotations are not legally binding until we have received confirmation in writing & initial payment has been received. Shut It Solutions reserve the right to retract a quote/contract if there has been an error made in the estimating process.
  2. Completion dates provided on our quotes/contracts is an estimate only and subject to material availability. Shut It shall not be liable for any failure or delay to supply, deliver or install the products where such failure or delay is wholly or partly due to any cause or circumstance whatsoever outside the reasonable control of Shut It.
  3. Customer to make access to the works available between 7.00am to 4.00pm Monday to Friday or as otherwise agreed.
  4. Whilst every attempt will be made by Shut It to ensure that the products sold and delivered match samples or products on display in showrooms or at in-house consultations, any minor or immaterial variation or change in colour or grain between the sample and the goods delivered shall not entitle the customer to reject the goods nor to claim any compensation for such variation or change.
  5. Shut It strive to achieve the highest standard possible in the manufacture and installation of products which have been purchased and all work will be carried out as directed by Shut It unless specific instructions are written on this agreement or actual written specifications are given to Shut It by the customer at point of sale.
  6. Customer acknowledges that Shut It staff are not qualified colour consultants or interior decorators – any suggestions or recommendations are their opinions only and the customer takes responsibility for the choice of materials or products ordered.
  7. Shut It reserve the right to rectify any errors made by Shut It or their Sub Contractors without compensation to the customer.

Conditions Of Quotation

  1. By placing of an order and accepting our quotation you are acknowledging and confirming that you accept and will comply with the full terms and conditions of Shut It Solutions.
  2. Acceptance of our quotation will occur by payment of initial deposit.
  3. Orders will not be processed until confirmed receipt of deposit is received by Shut It Solutions.
  4. The customer is advised to check that the colour, finish, shutter/blind layout and fit, blade size and cord controls positioning that are set out on the quotation are correct.
  5. Any additional products not listed on this quotation, but now required, will be treated as a new order and paid for separately on supply, final payment for the original order cannot be delayed whilst awaiting supply of the additional order.
  6. All goods remain the property of Shut It Solutions and ownership of goods will not be passed onto client until payment is made in full. The warranty will not come into effect until full payment as per the invoice /quotation has been made. Any attempts to repair, alter or adjust a Shut It product by an unauthorised person will deem this warranty null and void.
  7. The information contained or referred to in the quotation documents is confidential and must not be disclosed or released for any other use of purpose.
  8. Payment may be made by way of credit card, EFT or cash. (Surcharges may apply for credit card payments).
  9. The Customer is not entitled to defer, offset or withhold payment in whole or part for any reason unless agreed to by Shut It Solutions in writing.

Product

  1. Customer accepts that any powdercoat colours and brand stated on this quote are as per the customers selection and that Shut It takes no responsibility for shade variations.
  2. Shut It accepts no responsibility for material variations such as colour, grain, rippling, shrinkage or changes in length and Shut It shall not be liable in any way for loss or damage suffered as a consequence thereof.
  3. The acceptable standard for imperfections on the final job is – if it is visible with the naked eye, in natural daylight at a distance of 1.2 metres, it is not acceptable. If it is not visible with the naked eye, in natural daylight, at a distance of 1.2 metres it is acceptable.
  4. Shut It accept no responsibility for client’s windows, floors or building being out of square.
  5. Only goods and products itemised in this quotation will be supplied.

Installation

  1. Customers are required to provide suitable access for all installation inside and outside the house and to remove any obstructions which could interfere with such installation or valuables which could be damaged. If a Shut It technician encounters any unforeseen difficulty with access or installation of the products ordered, the customer agrees to pay for any additional costs that may arise.
  2. Customers are responsible for advising Shut It of the presence of any Asbestos at the installation address, that could be disturbed during the installation of the Shut It products.
  3. Shut It products are made square with some special exceptions and no responsibility can be accepted for windows/any installation areas that are out of square (this includes structural affected areas, inside & outside). Shut It is not responsible for Gaps caused by: including but not limited to: Slanted/sloped/angled/not level rooflines and/or floors, including outdoor area floors/and or surfaces. Plantation Shutters may have a gap around framing (1 or all sides), it would be almost impossible, especially with older windows, to make a shutter that would fit precisely into the window recess without gaps. We may use Gap Filler to assist with light coming in from Gaps, this is common practice with windows that are out of square. Customer recognises & acknowledges there may be gaps.
  4. Shut It will not be responsible for any damage that may occur at or after the installation of a product or accessory that require fixing into materials, including (but not limited to) tiles, hebel, brickwork, styrofoam, blue board, timber flooring, carpets, walls and architraves.
  5. Customer organises & pays, at their own expense, for a qualified electrician on all Motorised products that require an electrician (outdoor blinds, zipscreens, indoor blinds, hard wired roller shutters etc etc), regardless of whether this is stated on the quote/contract. Customers are informed during consultation of this fact.
  6. Corded Blinds – Please note that blinds installed by Shut It will comply with Australian Child Safety Laws for corded blinds.

Cancellation & Refund Policy

  1. All goods supplied by Shut It Solutions are manufactured to order and cannot be re-sold as each product is custom made.
  2. Changes to or Cancellation of orders must be made in writing to Shut It Solutions within 1 working day from the placement of order. You may phone and notify us of the cancellation but it must be confirmed in writing to email: sales@shutitsolutions.com.au
  3. Cancellation of the order after order is placed into manufacture, will incur the cost of any material outlays from the manufacture. If the product has been manufactured the invoice will still be due in full.
  4. Shut It Solutions will make all attempts to action any requests for changes or cancellation without charge, however if costs have been incurred you may incur charges up to the maximum value of the original order.
  5. We have the right to cancel your order if:

-We have insufficient stock to make and deliver the goods ordered.

-The goods ordered unbeknown to us have been discontinued.

-A pricing error or typing error has occurred due to system failure within our database or website.

  1. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.

Warranty

Refer full Warranty on our website at: https://shutitsolutions.com.au/warranty/

Warranty claims are valid only when full payment has been made as per the invoice / quotation.

Any attempt to alter installed Shut It products by an un-authorised person, voids warranty.

***SHUT IT SOLUTIONS RESERVES THE RIGHT TO CHANGE OUR TERMS AND CONDITIONS AT ANY TIME***